Anyone who reads business or marketing press will be more-than-familiar with the way in which social media is changing both: customer expectation and the organisation’s customer service. The power of customers, who have an array of instant, digital communication tools at their fingertips, has pushed customer experience to the top of most organisation’s priority lists.
For as long as I can remember, IT directors have had innovation near the top of their to-do list. Delivering an innovative project is like the ‘icing on the job cake’ commented a friend of mine recently, while those appointing IT directors rate the ability to innovate as a much-sought after quality.
While most of the media attention given to IT security is around cyber criminals and attacks, the biggest threat remains from unwitting employees. Recently, a security firm called SecureData conducted research among IT professionals that indicated 60% of them believe ‘employee carelessness’ is the biggest risk to an organisation’s security.
So many of the announcements at last month’s Consumer Electronics Show (CES) in Las Vegas were about the connected everything, from Samsung’s announcement about it’s Smart Home Hub, to individual enabled products like the Crock-Pot Smart Slow Cooker that can be controlled remotely using a smartphone, or the pet collar that sends information directly to the vet.
In early January IBM announced the launch of its new Watson business unit.
About a month ago, an IT recruitment firm, Robert Half, published the results of a study it had conducted into the skills sought by enterprise IT departments. For the past few years IT security, software development and project management have topped the list, corresponding to recent skills shortages.
If you aren’t familiar with NQ Mobile, it’s a US company that provides smartphone security to consumers -a bit like McAfee or Norton for mobile phones. It has recently published its 2012 mobile security report. The report shows that mobile malware threats increased 163% in 2012. Interestingly, nearly 95% of all mobile malware discovered in 2012 targeted Google’s Android operating system.
Well, it’s January 7th- the first Monday in 2013 – and back to work for almost everyone. No more holiday slackness.