by Logo Business Blog – Future Processing

Customer experience hits the IT department

Anyone who reads business or marketing press will be more-than-familiar with the way in which social media is changing both: customer expectation and the organisation’s customer service. The power of customers, who have an array of instant, digital communication tools at their fingertips, has pushed customer experience to the top of most organisation’s priority lists.

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You are more innovative than you think

For as long as I can remember, IT directors have had innovation near the top of their to-do list. Delivering an innovative project is like the ‘icing on the job cake’ commented a friend of mine recently, while those appointing IT directors rate the ability to innovate as a much-sought after quality. 

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Your employees: the greatest security risk

While most of the media attention given to IT security is around cyber criminals and attacks, the biggest threat remains from unwitting employees. Recently, a security firm called SecureData conducted research among IT professionals that indicated 60% of them believe ‘employee carelessness’ is the biggest risk to an organisation’s security.

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Connecting devices, securely

So many of the announcements at last month’s Consumer Electronics Show (CES) in Las Vegas were about the connected everything, from Samsung’s announcement about it’s Smart Home Hub, to individual enabled products like the Crock-Pot Smart Slow Cooker that can be controlled  remotely using a smartphone, or the pet collar that sends information directly to the vet.

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Dealing with increasing mobile security threats

If you aren’t familiar with NQ Mobile, it’s a US company that provides smartphone security to consumers -a bit like McAfee or Norton for mobile phones. It has recently published its 2012 mobile security report. The report shows that mobile malware threats increased 163% in 2012. Interestingly, nearly 95% of all mobile malware discovered in 2012 targeted Google’s Android operating system.

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