Selecting an IT company for your project is a decision, which can affect the health of your business for the upcoming months. When choosing a technology partner, it is therefore crucial to check the opinions of other clients who use, or have used the services of your potential new IT partner.
I have spoken to Jarosław Granat (JG), Head of Client Engagement at Future Processing, and asked him to explain more about how client reviews and opinions about Future Processing are collected and how potential clients can access them.
Where can I find reviews of Future Processing?
JG: The clients section of our website is where we store our case studies and this is where you can see what companies we worked with in the past, and often, ones we are still working with today. Some case studies are short (described in an online article) and some are longer (presented in a brochure). Many of them contain interviews with members of our client’s company or testimonials they gave us. All case studies have been accepted by our clients before publishing.
Does the clients section show all case studies of Future Processing’s work?
JG: The simple answer is ‘no, it doesn’t’. Over the last 18 years, we have worked with hundreds of clients on hundreds of different projects across the sectors. Very often, we sign the so-called ‘non-disclosure agreements’ (NDAs) which means that – depending on the agreement – we are not allowed to disclose the details of a project, or even disclose client names (sometimes not even internally!). We adhere to NDAs very strictly.
Is there anywhere else I can find about what Future Processing’s clients think?
Can I speak to Future Processing clients myself?
JG: It is quite often the case that our potential new clients request contact details to speak to our past or present customers. This usually happens through the Request for Information (RFI) or Request for Proposal (RFP) documents. We then request our clients’ permissions and, upon agreement, we share their contact details, so that you can speak to them independently.
What else should I look at when considering the client versus Future Processing relationship?
JG: Apart from looking at clients’ opinions of Future Processing, it is also worth taking into consideration the length of time clients stay with the company. For example, at Future Processing, we have many clients who have worked with us for years. To be specific, 72.8% of our 2017 income comes from relationships of 3+ years, 24.2% from relationships which have lasted 1-3 years and only 3% of our revenue comes from partnerships shorter than a year. This indicates that once clients start working with us, they like us and stay. This leads to long-term co-operation, like, for example with Parkeon (now Flowbird) whom we have worked with for over 10 years now.