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Property Management United Kingdom

Providing iSite with a new system which is less code-dependent with much better usability

Executive Summary

Challenge: The company was relying on a document management technology that was outdated, and it was getting difficult for the internal team to develop new code.

Approach: technical audit of iSite’s system, providing a report with suggestions on how to resolve all issues. We then worked on new architecture and code refactoring.

Result: The new system which is far less client-specific, more configurable and less code-dependent with much better usability.

Table of Contents

The visionary idea

iSite is a provider of cloud-based data solutions for capture, operation, integration and analytics.

With almost 40 years’ expertise in the property sector, iSite brings unrivalled knowledge, insight and expertise, taking a fresh approach to client engagement – an open, people-focused approach where the company really gets to know clients’ individual business needs.

As well as public sector bodies such as government, local authority and arm’s length management organisations, iSite supports a wide range of private sector industries including Retail, Hospitality, Leisure, Pharmaceutical, Banking and Finance.

Business challenge

iSite has been very good at providing their clients with niche bespoke solutions, but their needs have recently started shifting towards more generic systems.

This, together with a desire to expand, meant iSite needed to move more towards a standard operating type of organisation which brought a set of difficulties.


years of unrivalled knowledge, insight and expertise


successfully operating on the market since 1984


The company was relying on a document management technology that was quite dated and did not have the advancements they wanted to be able to offer to their clients. The system was 100% client-specific and difficult in terms of configuration which meant long boarding time for new clients.


It was getting difficult for the team to develop code for multiple client uses, one that could fit efficiently across multiple sites simultaneously and would offer a simultaneous running of updates.

To address these issues, iSite were looking for an organisation that was more experienced in developing code for multiple uses and more capable of delivering software as a service. They were also searching for a partner proficient in Microsoft technologies which would alleviate the difficulties of finding enough people with these capabilities in Nottingham.

Solutions we delivered

We responded by providing adequate specialists who started off with a technical audit of iSite’s current system and provided a report that highlighted potential code and architecture issues along with a suggestion on how to mitigate them.

We then worked on architecture and code refactoring and created some new reporting features for one of their clients.

The final product will be far less client-specific, more configurable and less code-dependent with much better usability. iSite are very happy with our partnership.

I think Future Processing has changed the way that we think about developing software and that’s probably the key critical learning that we’ve had from all this.

What Future Processing brought to us was new knowledge and new dimensions in understanding the way that we wanted to take software products to market. The way that my team has worked with the Future Processing team has been an absolute pleasure, and I think that they would all back me up with that, so it’s been great to work with you guys.

Graham Perry
Business Unit Director, iSite (part of Styles & Wood)

Technologies used in the project

Watch the interview

Graham Perry explains how nearshoring became the chosen alternative and what benefits working with Future Processing brings to the company.

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