Smooth project transition, maintaining high level of customer satisfaction, and identifying annual AWS cloud cost savings of up to $35,000
Executive summary
Challenge: Staffbase needed support in transitioning a part of their product, a comprehensive email communication tool, as the organisation was undergoing a post-acquisition realignment. They also wanted to maintain the app while managing urgent change requests from their top-tier users.
Approach: We ensured a smooth project transition from the departing team, maintained platform stability and usability through 24/7 support and implementation of the required updates. We also proactively uncovered areas for future cost optimisation.
Result: Staffbase maintained business continuity and high user satisfaction, working towards keeping their Customer Pain Index below the rigorous 5%. With our help, they also identified potential annual cloud cost savings of $25,000–$35,000.
Services:
Table of contents
About the client
Staffbase is the fastest-growing employee communications cloud, equipping many of the world’s leading companies with solutions to reach and engage every employee with meaningful communication.
Empowering almost 3,000 customers, Staffbase helps organisations such as Adidas, Alaska Airlines, Audi, Blue Apron, DHL, and Whataburger inspire their people to achieve great things together.
Business challenge
Staffbase initially approached us for support in taking over and maintaining an email communication tool after the acquisition of a Canadian company.
The organisation planned to keep the solution as-is until it was replaced by the new app. However, their users requested modifications well before the launch of the new version.
Since Staffbase is a client-focused organisation, they quickly responded to that market need, which is why they also asked us to help implement the emerging changes as well.
Project transition
We started our collaboration by coordinating the project transition from the Canadian team.
To ensure a smooth takeover, we identified areas where more information was urgently needed. Even with limited access to key project contributors, we encouraged them to collaborate and share their expertise.
Through our active approach, we updated the project documentation, integrating deeper understanding about the crucial elements of the platform, securing smooth knowledge transfer across the organisation and reducing the risk of communication bottlenecks in the future.
Support and optimisation
With solid foundations, we were quickly ready to maintain the tool with 24/7 on-call support. We enabled Staffbase to approach keeping their Customer Pain Index under the rigorous 5% threshold by preventing friction in client interactions with the tool, and quickly resolving critical issues.
The organisation benefits from our all-angle expertise, including development, implementation of the requested software changes, quality assurance, observability, and AWS maintenance.
Working closely with Staffbase’s AWS infrastructure, we identified potential opportunity for cloud cost reduction, and presented them with an optimisation plan, potentially saving from $25,000 to $35,000 annually.
Staffbase continues to expand
Our partnership continues, as Staffbase innovates their offering. Thanks to our hands-on involvement , the organisation welcomed our support in the additional areas of the new development of crucial features of the #1 employee communication cloud.
Main benefits of our partnership
- Seamless project transition and support: we ensured a smooth project handover and maintained 24/7 on-call support to keep the tool running efficiently.
- Customer satisfaction maintained: our proactive approach helped Staffbase work towards keeping the Customer Pain Index below the 5% threshold.
- Cloud cost optimisation opportunity: We identified potential savings of up to $35,000 annually in AWS cloud costs.
- Ongoing partnership: we help Staffbase develop the next-generation email communication tool.
Technologies used in the project
