Enhancing business analyst skills through bespoke training
Executive Summary
Challenge: The client needed an external perspective to determine if the length and complexity of the requirement documents, as prepared by their analysts, could be hindering efficient development.
Approach: Leveraging our expertise in business analysis, we delivered comprehensive training for our client’s business team, with a focus on Agile project methodology.
Result: The analysts reported a significant improvement in their ability to gather and document requirements effectively. The client also appreciated the practical examples and case studies, which illustrated the direct application of the training to their day-to-day tasks.
Services we used:
Table of Contents
About the client
Warta is one of the largest insurers in Poland, offering a wide range of products for both individual and corporate clients.
They provide automotive, property, personal, and life insurance, as well as business insurance for large corporations and small to medium-sized enterprises.
Business challenge
Our client approached us with a unique set of challenges. The company’s business analysts, many of whom had transitioned from different internal roles, faced difficulties in requirement gathering and documentation processes.
At first, they looked for a generic training solution, but they quickly realised that a more customised approach was needed to improve their analysts’ ability to iterate business requirements and manage internal software development processes.
Additionally, they were looking for a partner with not only extensive knowledge but also experience across various domains – criteria that positioned us as the ideal match for their needs.
Scope of work
We designed a custom training programme that focuses on effective business analysis techniques. We took the time to understand our client’s specific pain points through extensive discussions and then tailor the training to address these needs directly.
Our team began with a thorough evaluation by conducting stakeholder interviews to understand the current gaps and areas that need improvement. Based on these insights, we developed a customised training agenda that included interactive workshops and practical exercises designed to meet the client’s preferences.
Key areas included in the programme were effective team collaboration techniques, advanced requirement gathering tools such as Business Model Canvas and User Story Mapping, and best practices for documenting and managing requirements efficiently.
Additionally, the training aimed to enhance the client’s approach to internal communications and project meetings, ensuring a unified understanding and implementation of project requirements across different teams.
The participants were provided with printed materials to help them implement the learned concepts in their daily work, thereby guaranteeing a lasting impact on their professional practices and overall project outcomes.
Our approach not only equipped them with the necessary tools to refine their requirement documentation processes but it also enhanced their understanding of best practices in business analysis. Participants left with a clearer perspective on adjusting methodologies to better suit their project needs and team dynamics.
By tailoring our services to the unique challenges faced by the client, we ensured impactful outcomes that resonate well beyond the training room.
The training in numbers
8 hours
of intensive onsite training
12
participants
2
Future Processing experts conducting the training
Main benefits of our partnership
- Improved team collaboration: Introduced frameworks like “3 Amigos” and effective meeting strategies to enhance teamwork and communication, thereby reducing misunderstandings.
- Streamlined requirement gathering: Taught the use of the Business Model Canvas and User Story Mapping to capture and prioritise high-priority requirements effectively.
- Practical application of best practices: Provided hands-on experience with business analysis best practices for immediate application in day-to-day operations.
- Confidence and validation: Strengthened team confidence in their processes and identified opportunities for refinement and efficiency, fostering a positive and productive environment.