Greatly reducing the need for manual work thanks to a new software solution
Executive Summary
Approach: We developed a solution enabling an automatic transfer of data from a new web referrals form to their customer database with a click, removing the need for printing a web form and typing it into the database.
Result: The new, secure software solution vastly improves the processing time, reducing the need for manual work and the risk of mistakes. It allows employees to focus on more creative tasks.
Services we used:
Table of Contents
About the client
Freedom from Torture is a British charity helping survivors of torture and violence to rebuild their lives.
It also strives to protect and promote their torture survivors’ rights. Since its foundation in 1985, over 57,000 individuals have been referred to the charity’s centres for help.
With survivors, the charity campaigns for change in the UK and across the world, raising awareness and influencing decision-makers about torture and its impact.
Business challenge
Freedom from Torture found their current system of entering client referrals into the database inefficient since it required a lot of manual data input and would often result in many duplicates.
They approached Future Processing with a need for a new module that would connect the web form for making referrals to their internal database of clients.
57,000
individuals have been referred to the charity’s centres for help
100,000
people fighting for a world free from torture
What we did together
Future Processing developed a new solution enabling an automatic transfer of customer data from new web referrals to their customer database just with a click, removing the need for printing a web form extract and typing it into the database.
The system, which pays special attention to data security, also gives an overview of web referrals that come in and has the ability to detect duplicates.
Freedom from Torture has been delighted to work with Future Processing on this project and in further developments of our clients’ database, which has vastly improved our data processing and reduced requirements on staff time. They are always helpful and very professional, we would highly recommend them.
Technologies used in the project
