Freedom from torture

Our client

Freedom from torture

A software solution enabling automatic transfer of customer data which vastly improved its processing and reduced the need for manual work.

Freedom from Torture is a British charity helping survivors of torture and violence to rebuild their lives. It also strives to protect and promote their torture survivors’ rights. Since its foundation in 1985, over 57,000 individuals have been referred to the charity’s centres for help.

Business Problem

Freedom from Torture found their current system of entering client referrals into database inefficient since it required a lot of manual data input and would often result in many duplicates.

They approached Future Processing with a need for a new module which would connect the web form for making referrals to their internal database of clients.

Future Processing’s role

Future Processing developed a new solution enabling an automatic transfer of customer data from new web referrals to their customer database just with a click, removing the need for printing a web form extract and typing it into the database. The system, which pays special attention to data security, also gives an overview of web referrals that come in and has an ability to detect duplicates.

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