Great software... because we put People first

What is IT governance?

IT governance is defined as processes that safeguard an effective use of IT to support business objectives.

Its key component is the governance of IT suppliers and the outsourcing relationship to ensure risks are managed and real value is delivered from the IT investment. Good IT governance is the responsibility of both the service provider and the service recipient.

Governance structure at Future Processing

Governance structure
at Future Processing

We have a defined governance structure and governance forums to support communication, on operational, tactical and strategic levels.

This allows us to support relationships with our clients through a number of ways, including helping us to spot issues early, react proactively, report in a timely manner and at an appropriate level of authority, and have a solid, shared plan in mind.

Visit our knowledge base and discover why it is important.

Governance forums

To ensure dialogue and regular communication with our clients, we propose the following forums and communication channels, which are flexible depending on our client’s and each project needs:

(BI-) WEEKLY
progress
MONTHLY
status
QUARTERLY
REVIEW
ANNUAL
STRATEGIC REVIEW
APPROACH/NOTES

  • Resourcing
  • Team setup changes

  • Resource planning
  • Escalated issues
  • Pipeline updates
  • Invoicing

  • New needs
  • Verification of rolling quarter requirements
  • Performance review

  • Cooperation review
  • Long term planning

PARTICIPANTS

    Client: Development Manager

    FP: Team Leader/Team Manager

    Client: IT Director

    FP: Team Leader/Team Manager and Engagement Manager

    Client: IT Director and possibly Business rep.

    FP: Engagement Manager

    Client: IT Director and possibly CxO

    FP: Engagement Manager and possibly Head of Client Engagement or Managing Director


Communication channels at Future Processing

email


IM


telephone VOIP


teleconference


meeting

text
voice
face to face

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