Support & Maintenance
Enjoy the ultimate peace of mind with support, development and unlimited bug fixing for your software.
Support & Maintenance with development on top
Get technical support from people who work based on ITIL practices and who know your software in and out.
This service is usually bought after the development phase and goes beyond the usual support and maintenance – by offering the option of further development via change requests.
This means you can get some of the features done instantly by your dedicated support team. What’s more, unlimited bug fixing is included in the package.
They are smart, reliable and committed to making our product and services top notch. The wealth of knowledge and experience the team has to offer continues to surprise and impress me. I would recommend them without hesitation.”
What will you get?
Getting our Support and Maintenance service means flexibility for you organisation with instant availability of engineers who know your software in and out.
But there are more tangible benefits:
Software kept up-to-date – on-demand development of smaller additional features
Business continuity and fast reaction – less system downtime and reduced resolution time in case of breakdown
Cost reduction – no need for a full-time support and development team inhouse
High standards of service – policies, processes and procedures based on ITIL framework
Response and resolution times guaranteed as agreed in SLA
“Support & Maintenance is a service that has become very popular among Future Processing clients over the years. What they value about it most is the assurance of the system's security and stability as well as the possibility of further, flexible software development after the go live.”
Getting you from vision to reality
We listen, advise, design and deliver world-class, user-friendly IT products for clients in an agile way. How? Through our project experience and collective knowledge, we have established our way of bringing value to our clients. See for yourself:
a set of recommendations leading to a high-level solution plan
Planning & DesignResult:
a product development plan
a market-ready product made with users in mind
Managing & InnovatingResult:
an approach of constant innovation for your organisation’s agility
Tools we use
Some of the tools we use:
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Cloud Operations Services
You can also count on our support with your Cloud intrastructure and operations (CloudOps).
Deliver custom made-software products from business-critical systems to new modules in your apps.
Get a support and maintenance package you can rely on and enjoy the peace of mind.