Support & Maintenance

Maintain higher availability and performance of your software through integrated maintenance and technical support from our engineers.


What will you get?

  • support and maintenance services between 7 AM – 5 PM CET,
  • optional extension of hours for a 24/7 assistance through our trusted service desk partner,
  • full reports on monthly support service available upon request,
  • 2 ways of raising requests – dedicated e-mail address and Jira Service Desk customer portal,
  • access to software documentation through Atlassian’s Confluence.

What are the benefits?


COST
REDUCTION
No need to maintain IT solutions and development team on-site.

BUSINESS
CONTINUITY
Reduced interruptions in software usage.

FLEXIBILITY
Smaller change requests on demand to adjust your software to your current business goals.

TIMESAVED
Reduced resolution time in case of breakdown.

PEACEOF MIND
Having dedicated support and maintenance team for your software reduces the risk of serious business loss.

SOFTWARE
KEPT UP-TO-DATE
On-demand updates of software components.

PROFFESIONALSAT YOUR DISPOSAL
Highly skilled and experienced specialists taking care of your requests.

USER-FRIENDLYTOOLS
Modern tool offering dedicated e-mail address and customer portal to quickly raise requests.

HIGH STANDARD SERVICE
Department’s policies, processes and procedures are based on ITIL framework.
According to the Aberdeen Group’s Maintaining Virtual System Uptime report, an average cost of IT system downtime is as high as $4,500 per minute.

Support and Maintenance – scope of service

The Support and Maintenance team can do the following for you:

  • Investigate complex issues in your environment and software
  • Perform any actions in your environment that are needed to diagnose, fix or work around an issue
  • Debug an issue in the code
  • Create a new version with a fix or a change and deploy it
  • Perform a root cause analysis if an incident is recorded as a problem
  • Perform any actions needed to serve a configuration management
  • Monitor production environments
  • Add new functionalities, modules and changes to your application
  • Adjust your software to changeable market conditions
  • Perform recurring tasks e.g. SQL scripts for generating reports
  • Perform an annual health check: review and analyze received issues and propose improvements to your product
  • Maintain and keep your project documentation up-to-date

From A-Z: software development support throughout the entire lifecycle

  • Start

    Requirements
    Engineering


  • Software
    Architecture


  • Software
    Engineering


  • DevOps


  • Deployment

    Support
    & Maintenance


Our focus is to deliver

Developing a Europe-wide bespoke internal system.

See more

Future Processing was tasked with conducting requirements engineering, providing a specification and development of a brand new, bespoke internal system which will be used by Valeo employees all over Europe.

Contact

Looking for software that will work for your business?
Let’s start a new project together.

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