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Transport United Kingdom

Reducing paperwork and automating processes thanks to five intranet modules

Executive Summary

Challenge: Steer wanted to liberate their teams from time-consuming manual operations with new intranet functionalities.

Approach: A thorough review of the company’s existing intranet, gathering specification for features adapted to our client’s particular needs.

Result: Five modules within Office 365 for SharePoint Online reducing the amount of repetitive administrative work and enabling easy switchover to MS SharePoint in the future.

Table of Contents

About the client

Steer is the leading independent transport consultancy developing the skills of their specialist staff for more than thirty years.

Working across cities, infrastructure and transport, Steer combines commercial, economic, technical and planning expertise to find powerful answers to their clients’ complex challenges. Answers that help people, places and economies thrive.

They enjoy a worldwide presence on four continents.

Business challenge

Steer found themselves in a position where their current intranet system was not meeting the needs of their global business. There was too much paperwork that required to be printed, completed and authorised manually which was time-consuming and inefficient.

We were approached by the client for a review of their existing intranet. We started from a visit to their offices and workshops leading to the specification of functional and non-functional requirements.


new intranet modules adapted to the internal needs and processes of the client


projects under Steer's belt

Scope of work

Our work resulted in five new intranet modules that have considerably reduced the amount of tedious and time-consuming administrative work, freeing resource time through a reduction in paperwork and process automation.

The modules are adapted to the internal needs and processes of the client. These cover:

  • ordering business cards and couriers,
  • cleaning,
  • accident reporting,
  • print and reprographic requests.

We’ve had valuable insight into SharePoint potential and what you have achieved through this within your own company. The project undertaken for Steer helps us record important compliance information (Health and Safety), monitor costs (print, couriers, business cards) and suppliers (cleaning and maintenance).

The reports provide important statistics and having automated processes for simple requests makes certain administrative tasks much easier to complete for staff. We hope this is the first of many processes to be automated and we hope to be working with Future Processing soon again.

Krystyna Adamek
Continuous Improvement Manager, Steer

Integration with intranet

Written in Office 365 for SharePoint Online, the modules integrate with the client’s current intranet solution and have been designed in a way that will enable an easy switchover to Sharepoint Online in the future.

Technologies used in the project