Support & Maintenance
The development of your software product doesn’t end the moment the team hands it to you. Even the best-managed project may need taking care of after it’s done.
Whether your application was developed by us or another IT company, we can take care of it. This way you can enjoy the benefits of your software without having to worry about its stability.
[tab-title name=”why-us”]Why us?[/tab-title]
Constant enhancements of your software
By leaving your product in our hands you can rest assured that all completed development work will transition into a focused support and maintenance service, with the assistance of experienced professionals.
We will help you preserve higher availability and performance with integrated maintenance and technical help, to guarantee that your software will always be properly adjusted to your business.
Infrastructure and environment services
Regardless of whether your project needs a patch or a full-on service pack, we can do it. We are able to maintain the software’s environment and infrastructure (e.g. the cloud). Regular check-ups of your infrastructure are crucial to making your product efficient and reliable.
Handling technologies within our wide skill set
Thanks to Future Processing’s wide talent pool we can maintain a broad range of projects within our competencies. Our team has high technical skills achieved through years of experience in IT technologies, as well our focus on being a learning organisation.
Also, all internal department policies, procedures and processes are created based on ITIL Framework which guarantees high standards of service.
Preservation of domain knowledge
We take great care to fully understand each product. This is why we share knowledge and product details with teams responsible for the operations of the support & maintenance service.
This way the learning curve happens only once, and you can expect an efficient service from day one.
We are passionate about quality during every stage of a product’s lifecycle. This is the very reason why, even after the development is finished, we provide you with services of highest quality.
The support & maintenance operations reflect the same attention to detail as the development process.
Easy access to communication tools
We value efficient communication. To streamline our efforts and eliminate bottlenecks we equip you with highly effective tools like Jira and Confluence.
We can also adapt to your preferred project management tools.
We always put our Clients first and listen to their suggestions. We are able to adjust our processes to best fit your organisation’s practices. If there are any tools or specific technologies that you prefer, let us know, we will be happy to consider them in order to make our cooperation fruitful.
Teams of experienced software engineers at every stage of development
We provide you with access to experts in many fields (Security, Automation, Performance, UX, Graphic Design, etc.) who make sure that our end products are built according to industry best practice. As a result, most of our Clients come back to us time and time again.
Recognised by industry
Being a member of the National Outsourcing Association (NOA) gives us access to the latest industry standards that can help carry your business forward. We have also been chosen as the NOA finalist in the Outsourcing Service Provider of the Year category.
We’ve won numerous awards, including the Ruban d’Honneur presented by the European Business Awards and a Forbes Diamonds Award.
We also ranked 23rd in the Deloitte Technology Fast 50 fastest growing Central European companies in 2014.
Choosing Poland for software development outsourcing provides obvious budget benefits. What’s more, Poland is in the same time zone as most Western European countries and is only an hour ahead of the UK.
Poland is also noted for its educational focus on IT skills and, as a consequence, now offers a large pool of programming and systems development talent.
Microsoft Gold Certified Partner
We’ve been a Microsoft Gold Certified Partner since 2007 and we are required to constantly develop our skillset which ensures that we have an exceptionally high level of expertise that is invaluable if your project uses Microsoft solutions. We boast an impressive list of certifications, in Microsoft technologies and beyond.
Microsoft solutions used on a daily basis
If your project uses Microsoft solutions, we are the development partner to come to. Not only do we know it inside out but also use Microsoft technology on a daily basis modifying its components to suit our particular needs on a variety of projects.